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Built only for India’s GCCs · Pune

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Leadership and managers

GCC Manager Accelerator

A cohort programme for the “missing middle”: new and mid-level managers who must lead, decide and coach without escalating to HQ.

  • New and mid-level managers
  • 3–4 months
  • Cohort with coaching

Who it’s for

  • Engineers and specialists recently promoted to manager
  • Mid-level managers taking on larger or distributed teams
  • High-potential leads being prepared for a first management role

The challenge

As centres grow, strong individual contributors are promoted fast, often without preparation. They keep doing the work themselves, escalate decisions to HQ and struggle with difficult conversations.

That gap in the middle limits how much ownership HQ is willing to hand over. The Accelerator builds the habits of a confident manager over several months, not in a single classroom day.

What participants will be able to do

  • Make the shift from individual contributor to leader, and delegate real ownership
  • Run coaching 1:1s and feedback conversations that improve performance
  • Take decisions locally, and know when escalation is genuinely needed
  • Lead distributed and cross-time-zone teams with clarity and trust

Modules

The core modules. We adjust emphasis, cases and sequencing to your centre after the diagnostic.

Redefining your role, managing your time and letting go of the work you used to own.

A simple structure for regular 1:1s, plus practice on difficult conversations.

Delegating outcomes, not tasks, and building a team that does not need you in every decision.

Decision rights, risk judgement and how to brief HQ after the fact with confidence.

Rituals, communication and trust across locations and time zones.

Each manager leads a real improvement in their area and presents the result to sponsors.

Formats and duration

  • Cohort programme

    3–4 months

    Monthly workshops, peer learning groups and practice between sessions. Typically 15–25 managers per cohort.

  • Individual coaching

    3–4 sessions per manager

    One-to-one coaching with experienced leaders to work through real situations.

  • On-the-job project

    Runs alongside the cohort

    A sponsored project that applies the learning to the manager’s own team.

Delivered on-site in Pune and across India (Bengaluru, Hyderabad, Chennai, Mumbai, NCR), or virtually.

How we measure impact

Measures are agreed with your business sponsor before we start, and reviewed afterwards.

  • 180-degree feedback from team members at the start and end
  • Reduction in escalations to HQ for decisions the manager owns
  • Project outcomes reviewed by business sponsors
  • Global Stakeholder Management

    Practical skills for working with HQ: influencing without authority, pushing back well and running global meetings that decide things.

    • Managers and leads working with HQ
    • 1–2 days
  • Ownership and Mandate Transfer

    For leaders taking over work from HQ: plan the transition, transfer knowledge, manage risk and prove the centre is ready.

    • Delivery and programme leaders
    • Workshop + playbook

Interested in GCC Manager Accelerator?

A 30-minute discovery call to understand what HQ is asking of your centre, and whether we can help.