Global Stakeholder Management
Practical skills for working with HQ: influencing without authority, pushing back well and running global meetings that decide things.
- Managers and leads working with HQ
- 1–2 days
Services-to-Captive Onboarding
A “GCC 101” for laterals from IT services firms: the shift to ownership, outcomes and product thinking, so they become productive sooner.
- Laterals from IT services firms
- 2–3 days
- Runs every intake
Who it’s for
- Lateral hires joining from IT services and consulting firms
- Hiring managers who onboard laterals into their teams
- HR and L&D teams responsible for induction
The challenge
Most GCC laterals come from services firms. They are capable, but used to a world of clients, SOWs and utilisation targets. In a captive centre they are the owner, and the measure is the outcome for the business.
Generic induction covers policies and tools, not that mindset shift. This programme tackles it directly, so new joiners stop waiting for a spec and start acting like owners.
What participants will be able to do
- Understand how a GCC works with HQ, and where they fit in the global organisation
- Shift from scope, SOW and utilisation thinking to ownership, outcomes and product thinking
- Build relationships with global counterparts quickly and with confidence
- Reach full productivity faster, with a clear 90-day plan agreed with their manager
Modules
The core modules. We adjust emphasis, cases and sequencing to your centre after the diagnostic.
The GCC operating model, funding, governance and the relationship with HQ.
What changes when there is no client to escalate to and no SOW to hide behind.
Understanding the business you serve and measuring success by its results.
Communication norms, meetings and building trust with HQ counterparts.
A personal plan agreed with the hiring manager, with clear milestones.
Formats and duration
Onboarding programme
2–3 days
Interactive sessions built around real GCC situations, ideally in the first month after joining.
Recurring intakes
Monthly or quarterly
Runs for every intake so the experience stays consistent as the centre scales.
Manager briefing
90 minutes
A short session for hiring managers on supporting laterals through the transition.
Delivered on-site in Pune and across India (Bengaluru, Hyderabad, Chennai, Mumbai, NCR), or virtually.
How we measure impact
Measures are agreed with your business sponsor before we start, and reviewed afterwards.
- Time to productivity, compared with previous intakes
- New joiner and manager confidence surveys at 30, 60 and 90 days
- Early attrition among laterals in their first year
Related programmes
GCC Manager Accelerator
A cohort programme for the “missing middle”: new and mid-level managers who must lead, decide and coach without escalating to HQ.
- New and mid-level managers
- 3–4 months
Interested in Services-to-Captive Onboarding?
A 30-minute discovery call to understand what HQ is asking of your centre, and whether we can help.