Services-to-Captive Onboarding
A “GCC 101” for laterals from IT services firms: the shift to ownership, outcomes and product thinking, so they become productive sooner.
For centres setting up in India
The first year sets the culture and HQ’s view of the centre for a long time. We help new and young GCCs onboard their first hires, build their first managers and connect early with HQ.
What we hear from leaders like you
Hiring fast, mostly from IT services
Early hires bring services-firm habits. Without a deliberate shift, the centre becomes an order-taker by default.
HQ and India are still learning each other
Different working styles and unclear decision rights slow everything down in the first months.
Managers appointed before teams exist
First managers have to hire, onboard and lead at the same time, often for the first time.
How we help
- A “GCC 101” onboarding programme that runs for every intake
- Early manager development so the first leaders are ready as teams grow
- Stakeholder workshops that bring HQ and India teams into one way of working
- Domain upskilling so new hires understand the business they serve
How we measure it
- Time to productivity across the first intakes
- Early attrition in the first year
- HQ stakeholder feedback on the India team
Recommended programmes
Where most leaders in your role start. Each is tailored after a short diagnostic.
GCC Manager Accelerator
A cohort programme for the “missing middle”: new and mid-level managers who must lead, decide and coach without escalating to HQ.
Global Stakeholder Management
Practical skills for working with HQ: influencing without authority, pushing back well and running global meetings that decide things.
Domain Upskilling: Banking, Insurance, Pharma and Automotive
Teaches engineers and analysts how the business they support actually works, so they can contribute ideas, not only code.
Other roles we work with
Site leaders and MDs
Build the leadership bench and capability to win the next mandate.
HR and L&D heads
Programmes built for captive-centre realities, with results you can report.
Engineering and CoE heads
AI-ready teams, delivery excellence and product thinking.
Setting up a centre? Let’s get the first year right.
A 30-minute discovery call to understand what HQ is asking of your centre, and whether we can help.