Leadership and managers
What HQ looks for before handing a GCC a bigger mandate
Five readiness signals global sponsors check before they move real ownership to an India GCC, and a 90-day plan to strengthen the weakest one.
5 min read
Blog
Practical guides on mandates, managers, AI and the services-to-captive shift.
Showing 1–10 of 10 articles
GenAI and AI literacy
AI literacy for GCC leadership teams: where to start
HQ expects GCCs to lead on AI, but average leadership AI literacy is low. What AI literacy really means for leaders, and a practical way to build it.
6 min read
Onboarding and GCC 101
Cutting time to productivity for GCC new hires
New hires in GCCs take months to become fully productive. Where that time goes, and six practical levers L&D and hiring managers can use to shorten it.
6 min read
GenAI and AI literacy
Reskilling for AI at GCC scale: a practical playbook for L&D heads
Most GCCs need to reskill a large share of their workforce for AI. A practical, phased playbook for L&D heads that goes beyond tool training.
5 min read
Onboarding and GCC 101
From services to captive: the first 90 days for laterals joining a GCC
Laterals from IT services firms bring skills but often not the ownership mindset of a captive centre. A practical 90-day plan for new joiners and their managers.
6 min read
Leadership and managers
The missing middle: why first-time managers in GCCs struggle, and what fixes it
Fast-growing GCCs promote strong engineers into management before they are ready. Why the middle layer struggles, and what actually builds confident managers.
6 min read
Leadership and managers
Pune’s GCC moment: what 270+ centres mean for talent and leadership
Pune now hosts more than 270 GCCs. What that concentration means for hiring, retention and leadership, and how centres in the city can stand out.
5 min read
Leadership and managers
Shadow, reverse shadow, independent: running a mandate transfer that builds trust
A practical guide to the three phases of a GCC transition, the knowledge transfer traps to avoid, and how to prove readiness to HQ.
6 min read
Product thinking
From tickets to outcomes: building product thinking in a GCC
As HQ hands over whole products, GCC teams need to decide what to build, not just how. A practical guide to building product thinking in a captive centre.
6 min read
Stakeholders and HQ
Influencing HQ without authority: habits of GCC managers who get heard
Why capable GCC managers struggle to influence global stakeholders, and six practical habits that turn order-takers into trusted peers.
5 min read
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